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Tarsus on Demand expands its connectivity portfolio by partnering with BitCo
5/25/2017
Tarsus on Demand, one of South Africa’s leading cloud vendors and hybrid cloud enablement partners, is partnering with tier 1 Internet and telephony provider, BitCo, to offer its resellers the ability to resell affordable voice and data services to their clients.
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The idea of selling an outcome – a solution to a customer’s need or a problem - rather than selling a tool or product isn’t new. Harvard University marketing professor Theodore Levitt is said to have told his students several decades back that people don’t want to buy a quarter-inch drill—they want to buy a quarter-inch hole.
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With the explosion in consumer cloud storage solutions and mobile computing, more and more sensitive computing data resides in siloes outside the data centre. This loss of visibility and control introduces new threats to data, forcing organisations to rethink how they manage business continuity and information governance.
Warranties and Returns


Tarsus Return Centre

For more information on warranties and returning any items, contact your account manager or our returns centre.


Requirements for stock returns to Tarsus for credit can be found here

See below brand specific warranty, return and support procedures.


 

 Acer

Acer own their warranty and as  such all repairs & DOA's are done by Acer at their Sunninghill Offices:

Location:  Acer Group, Acer House, Naivasha Road, Sunninghill, Sandton, Johannesburg.

 

National Call Centre: 0861-653-653 (8-5pm Monday to Friday)

Vendor Contact Numbers

Head office
(011) 233 6100

Support
086165 3653

Repair Centre
(011) 233 6100

Spares
(011) 233 6100

Tarsus Support Number
(011) 531 1022

Customers can check warranty status on products here.

 

Download the full DOA Process PDF here

 

In addition some extra URLs of importance:

http://www.acer.co.za/ac/en/ZA/content/support

http://dealercare.acer-euro.com/

 

Other important information:

Driver Downloads: http://support.acer-euro.com

Email requests for spare parts to: aaf_sparepart@acer-euro.com

Logging a call: aaf_logcall@acer-euro.com or contact the call centre

 

 

In addition Acer offer extended warranty options on their notebooks and desktop offerings – namely Acer Advantage. 
This is a physical product we deliver to customers and they are required to register the extended warranty on Acer’s web site.

 

Contact the Tarsus Acer Team for further assistance

 

 


 

APC

APC own their warranty and as such all repairs & DOA's are done by APC at their Kyalami Offices:

Location: 610 Kyalami Boulevard, Kyalami Business Park, Midrand, Johannesburg 1685.

 

National Call Centre: 0861-272877 (8-5pm Monday to Friday)
Outside of South Africa you need to dial +27 21 819 7056 (8-5pm Monday to Friday)

Vendor Contact Numbers

Head Office
(011) 557 6600

Support
086 127 2877

Tarsus Support Number
(011) 531 1022

 

In addition some extra URLs of importance:

APC Support Website

Download the
APC Warranty Process Document Pack here


Contact the
Tarsus APC Team for further assistance



Asus South Africa

DEAD ON ARRIVAL (DOA)
Procedure for Returns of System Failure on first time use for Asus Notebooks and Tablets.

The DOA policy is only valid within the first 14 days from end user invoice. DOA stock must be returned to Tarsus with all accessories and packaging.
Step by step procedure:
1. Please digitally complete the ASUS RMA request form and email it with a copy of end user POP/POD to DOA_issue@asus.com. If form is completed manually ensure all information is clear and legible. Unclear/bad copies will be rejected.
2. ASUS DOA ISSUE will respond with DOA authorization number within 3-5 hours during working hours.
3. The customer must return the unit back to Tarsus together with a copy of confirmation email from Asus with authorisation number on it and end-user POP/POD. No stock will be accepted without these documents.
4. Please make sure the unit is sent to any Tarsus branch with the NLA number (Asus DOA) written clear on the outside of the carton and the end user POP inside the carton.
5. NB for sales managers: To avoid delays in DOA RMA approval, please make sure NLA number is reflecting on RMA comments.

For notebooks and tablets Warranties in RSA, please contact Ensure IT services 0861 826 000 or 0861 733 464

Process for faulty Monitors, Vivo PCs and Networking products:

DOA stock must be returned to Tarsus with all accessories and packaging.
That includes but not limited to Windows recovery disk, power cable & adapter, HDMI/DVI/Networking/USB cables, keyboard& mouse. Failure to provide the accessories will result in delay of unit's assessment & repair/replacement.

Warranty process:
1. Please provide correct MODEL name, S/N and Error description with a copy of end user invoice to teamUSA@tarsus.co.za

2. The team will verify whether the unit can be credited or not and confirm via email.
3. If confirmation is received, the customer should bring faulty Asus monitor/Vivo PC/Networking product to Tarsus Service Centre and open a job card.
4. POP needs to be provided
5. CID will be identified and if there is any damage the unit will be rejected
6. Once evaluation is done and fault is recorded, the team will inform if a credit/swop out can be processed.
7. If Credit is confirmed, sales manager must create RMA for credit. NB: Replacement unit must be invoiced out on the same invoice as the faulty unit.
8. If Credit is not confirmed please contact customer to collect the unit

 

DOA and Warranty process for Asus Monitors and Vivo/Mini PCs

ASUS Call Centre: 0861278772

 

Asus technical support: http://support.asus.com/contactus.aspx

 

Asus sales office: 0861278792



 

 

Cisco Support:
Customers are to please contact your Tarsus Account Managers

 

Cisco DOA Claims:
Customers are to please contact your Tarsus Account Managers

Vendor Contact Numbers

Head Office
(011) 267 1000

Support
080 098 2650

Tarsus Support Number
(011) 531 1022

In addition some extra URLs of importance:

Cisco Support Website

 

Contact the Tarsus Cisco Team for further assistance

 


 

 Dell

 

Dell own their warranty and as such all repairs & DOA's are done by Dell South Africa

 

Warranty Claims & Repairs:
Customers are to please contact Dell support centre:  +2711 709-7710 (8-5pm Monday to Friday)

 

Dell DOA Claims:
Customers are to please contact Dell support centre: +2711 709-7710 (8-5pm Monday to Friday)

Vendor Contact Numbers

Head Office
0861 278 792

Support
0861 278 772

Repair Centre
011 709 7710

Spares
0861 278 772

  • Dell DOA period is only limited to 7 working days from the date of purchase
  • Dell will issue customers with a DOA reference number
  • Customers must return physical unit into Tarsus Technologies JHB with the Dell reference number recieved from Dell along with the original Tarsus Technologies tax invoice. 
  • Tarsus will confirm the DOA refernce number with Dell, the unit will be replaced by Tarsus Technologies providing stock is available. Should there be no stock available Tarsus will process a credit once recieved by Dell South Africa. 

 

In addition some extra URLs of importance:

Dell Support Website

 

Contact the Tarsus Dell Team for further assistance


download






Warranty process  
     
Eaton own their own warranty  and as such have a carry in warranty directly to Eaton.
            
Download the warranty claim template

Vendor Contact Details :     

Head Office
Cnr. Esander & Osborn Road, Wadeville
Private Bag X019,
Wadeville, 1422
Gauteng, South Africa
Tel: +27 (0) 11 824-7400  
​         
In addition some extra URLs of importance:
http://www.eaton.co.za/EatonSA/index.htm


Gateway

 

Gateway own their warranty and as such all repairs & DOA's are done by Gateway at their Sunninghill Offices:

Location: Acer Group, Acer House, Naivasha Road, Sunninghill, Sandton, Johannesburg.

 

National Call Centre: 0861-653-653 (8-5pm Monday to Friday)

Tarsus support Number
011 531 1330

Download the full DOA Process PDF here

 

In addition some extra URLs of importance:

Gateway Support Website

 


 

HP

 
New HP DOA Process PSG Commercial & Consumer and IPG Commercial (South Africa only)

Dear valued customer,

Please find herewith a very basic step-by-step guide to assist your claiming process for HP PSG Commercial & Consumer and IPG Commercial DOA (defective on arrival) units within South African borders.

STEP 1

End-user/reseller/retailer calls the HP call centre (0860001030 or 0860104771) to log the fault details (must be done within 30 days of purchase date).

STEP 2

If the fault cannot be rectified telephonically, the HP call centre will provide the end-user/reseller/retailer with an authorised Call ID number.

STEP 3

The HP call centre will fax/mail the AUTHORISATION FOR RETURN form to the end-user/reseller/retailer.

NOTE: The end-user should return the unit & form to the reseller/retailer they purchased the unit from to claim their credit

STEP 4

Within 14 days of the AUTHORISATION FOR RETURN form date, the reseller/retailer can request for a collection of the physical unit, at doa@tarsus.co.za. it must include packaging, box contents and accessories PLUS the proof of purchase PLUS the Authorisation for Return form to the nearest Tarsus branch.

STEP 5

Tarsus will verify that:
     The return and claim is within 30 days of reseller/retailer invoice date as required by HP.
     The unit serial number appears on the reseller/retailer invoice.
     All packaging, box contents and accessories are supplied.
     The validity of the documentation.

STEP 6

If all requirements are met, Tarsus will provide the reseller/retailer with a GRV (Goods Received Voucher) and the subsequent credit will be processed by close of business on the same day.
Please find herewith a very basic step-by-step guide to assist your claiming process for HP IPG Consumer DOA (defective on arrival) units within South African borders.

STEP 1

End-user/reseller/retailer emails doa@tarsus.co.za, within 30 days of purchase date.

STEP 2

A reference RMA number is then provided for delivery to take place.

STEP 3

Customer returns unit to closest Tarsus branch, it must include packaging, box contents and accessories PLUS the proof of purchase.

NOTE
This communication only applies to products which have a "Bring to Bench" or "Carry-in" warranty.
Units and forms must be returned to the same distributor the unit was purchased from. Please do not send units to Tarsus if the unit was purchased from another distributor..
Late submission of documentation and/or units will require special approval from HP and Tarsus cannot guarantee that credits will be passed as the onus is on the reseller to return the units within the specified timeframes
AUTHORISATION FOR RETURN form This form is similar to our RMA's as it only gives the end-user/reseller/retailer authorisation to return the faulty unit. We cannot pass a credit solely upon receipt of the form without actually receiving the physical unit together with all steps above being fulfilled.CPA queries will be handled on a case-by-case basis as per instruction from HP
 Any units that are returned WITHOUT all the necessary requirements will be rejected.



 


 Kingston

Please consult your account manager to obtain a RMA

Kingston warranty details can be found here

Contact the Tarsus Kingston Team for further assistance


 

Lenovo

 

LENOVO DOA Process:

1.  If a Lenovo unit is faulty within 30 days from Purchase Date, a DOA is warranted to be claimed

2.  PartServe Channel Support can then be contacted for DOA Verification


GAUTENG - HEAD OFFICE
PartServe Channel Support (Pty) Ltd
16 Milkyway Ave
Linbro Business Park
Sandton
Tel: +27 (0)861 727 727
Tel: (International):+27 11 201 7777 
Fax: +27 (0)11 201-7999
Email:sales@partserve.co.za


3. Once the DOA has been verified, by PartServe, PartServe will keep the unit and a CRU Slip will be provided. Example below

 


4. The CRU Slip then needs to be provided to TARSUS and HAS TO BE SUMITTED WITHIN 90 Days from the CRU Slips Creation date (Late Submissions will be rejected)

5.    Once all is verified Tarsus will pass credit or issue a replacement depending on the value of the unit



                   
 

 Tarsus Support Number
(011) 531 1385

In addition some extra URLs of importance:

Download Oki Drivers & Software

 

Contact the Tarsus Oki Team for further assistance

 


 

Riverbed

How to Contact Support:

 

You can contact Riverbed Support online or over the phone.

 

The preferred way is to open a case on the Riverbed Support web site at https://support.riverbed.com. An online case provides the fastest access to Riverbed support representatives.

 

Once you create a case, your request will be routed to the appropriate person, and they will get in touch with you as soon as possible.


 Tarsus Support Number
(011) 531 1022

Riverbed also provides phone support.

Global Support: +1 415 247-738

Riverbed DOA Claims:
Customers are to please contact your Tarsus Account Managers

 

In addition some extra URLs of importance:
Riverbed  Support Website

 

Contact the Tarsus Riverbed Team for further assistance

 


 

Samsung

Samsung own their warranty and as such all repairs and replacements are done by Samsung:

Vendor Contact Numbers


Head Office
(011) 549 1500

Support

086 072 6222

Repair Centre

086 072 6222

Spares

086 072 6222

Please view the Samsung return process here
View the Samsung South Africa Service Guidelines here

Please note that Tarsus does not accept any fault items. Customers are advised to use one of the allocated service providers. 

Download a full listing of service centers here

Contact the Tarsus Samsung Team for further assistance

 


 Seagate

 

Details on Seagate product warranties are currently pending.

Contact the Tarsus Seagate Team for further assistance


 

Targus

Targus own their warranty and as such all repairs and replacements are done by Targus:

 

Customers are to please contact Targus Call Centre: +2712 661 2260  (8-5pm Monday to Friday)

Vendor Contact Numbers

Head Office
(012) 661 2260

 

In addition some extra URLs of importance:

Targus contact details
Targus Support Website

 

Contact the Tarsus Targus Team for further assistance

 


 Netgear

Netgear Support:
Customers are to please contact your Tarsus Account Managers

 

Netgear DOA Claims:
Customers are to please contact your Tarsus Account Managers

Contact the Tarsus Netgear Team for further assistance


 

Vendor Contact Numbers

Head Office
086 022 5567

Support
O86 022 5567

Tarsus Support Number

Technical Support
(011) 531 1385



 
Tarsus Support Number

Technical Support

(011) 531 1385



 
Tarsus Support Number

Technical Support

(011) 531 1385




 
Technical support E-Mail addresses per product category
Notebook & EPC eu_repair_support_nb_epc@asus.com

E-PAD eu_repair_support_epad@asus.com

Phone eu_repair_support_phone@asus.com

AIO eu_repair_support_aio_box@asus.com

Desktop eu_repair_support_dt@asus.com

VivoPC eu_repair_support_vivopc@asus.com

WTP & Activation eu_repair_support_wtp_win8activate@asus.com